Incorrect Feedback

Hey Tim! Hmm, that's definitely a puzzle you've got there. 🤔 Mind if I take a closer look at your setup?

You can share a sample of your file with me in a new reply here. Thanks!

Hi Alyssa I'm new to this not too sure what do you mean by a sample of the file?

I've tried copying one slide and the scene into a new project but neither reproduce the problem. 

Ah, that's a good clue! 🔎

Try importing all the slides into a new Storyline file by following these steps. Does that fix the problem? 

That sounded like a good idea but unfortunately did not solve the issue.

Back to the drawing board, then! In that case, could you share the original file with me? I'll do some more digging. 

You can attach it in a new reply here. 

Here it is.

Hi Tim

which slide are you referring to  - when I preview any slide from your question bank it is showing the default feedback layers (no additional information on incorrect layer)

That's strange. Opening the file from above I get something completely different.

I note that the feedback master is called Clean, not sure if this is standard but it's not something I have done consciously. Could it be causing issues with a layer of the same name I have used earlier in the story.

Okay

In scene 2 you have a question bank with all your questions that are using the default Correct/Incorrect feedback layers.  You also have Scene 6 which has all the questions again with your custom feedback - that's where the difference is.

If you want the  Scene 6 questions in your question bank - open it up and import them in.

That's why we are seeing something different on 'same question'.  I'm looking at QB quiz slide and you are looking at a Scene 6 quiz slide.

Problem solved

Thank you for your help

Woot! 🙌 Thanks for your help, Wendy!

Hi, i capture this thread because i have a similar issue. I have created 18 question slides and they work perfectly in preview. But as soon as I import them to a question bank, some of the slides show the incorrect layer altough they count the right answer to the results. It doesn't change anything if I copy the slides to a new project.

Attached you will find a .story file where this is visible on two example slides. Scene 1 works fine and it shows the correct layer if you answer correctly ("Fakahatchee Strand Preserve State Park" at question 1 and "… den Crystal River" at question 2).
Scene 2 pulls those two questions from the question bank and it always shows the wrong layer in the scene or full project preview. Sorry for my bad English, I hope you can follow.

Hello Stefan

have a look at your updated file.  I changed the colours on the drop correct states so I could make sure it was working.  I updated triggers on the QB slides.

Hope this helps

Hello Wendi,

thank you for your fast reply! Unfortunately I am not able to download your .story file. I get a "website is not available" message. 

Hi Stefan

I just downloaded the file from the post above and I can open it.  I have reattached to this post - hopefully you can open it.

Hi Wendi,

you are a real hero! Thank you so much for your help. Your trigger is so much simpler than the ones i used. That's great! I still have to learn a lot about storyline. 

Glad that helped you Stefan - all the best with your project :-)