Incorrect font and missing 'f' when overwriting courses

Jan 08, 2020


We are currently having some difficulties when publishing and overwriting some of our modules from Storyline. If we try to overwrite a previous version, the font goes missing and the letter 'f' changes to Wingdings. When we create a new version, the fonts appear normally and no issues with 'f'.

This issue is only occurring for 2 or 3 out of 15 modules, which makes it even more difficult to diagnose. They all use the same fonts, skin, master slides etc.

  • When testing in Chrome the letter 'f' is replaced with Wingdings and the font is changes from Open Sans to Times New Roman.
  • When testing in Edge, the same issue occurs but the 'f' disappears completely.

I have looked through a lot of previous posts and noticed the advice is related to the MIME. Speaking to Docebo, they do not believe it to be the problem.

We feel a little stuck at the moment, can anyone help?



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