Incorrect score reporting to LMS (Cornerstone)
We are near the end of live legally required compliance training - I really need your help!
I have searched the discussions and found none with resolution or enough detail to assist me.
We have a test that randomly pulls 30 questions from five question banks. The passing score required is 90%. We are publishing as SCORM 2004 and passed/incomplete.
- We have users claiming they did not finish the test - but it reports a passing score.
- We have users claiming they finished the test and failed - but it reports a passing score.
- We have users claiming they finished the test and passed - but it marked them as failed.
We have completed rigorous testing in SCORM Cloud and within the LMS. We were never able to replicate the issue.
Our LMS released a new reporting tool that allows us to look at the individual answers for each question - based on this new report when we look at those claiming they failed (but hte system passed them) it appears they are correct. They did not answer enough questions to get a passing score of 90% (21 questions out of 30 should be 70%)...
We are reaching out to our LMS Support - but anything you could do to help would be greatly appreciated.