Info Icons not disappearing

I have a video on a Storyline slide with info icons that pop up for the user to click on.  Once the user clicks the icon, a message should appear, and then when the user closes the message, the icon should fade away.  I have 5 icons in my first video and one of them will not disappear.  I'm baffled as to why--it appears to be set up exactly the same as the other 4.  Each is set to display for 2 seconds.  The message box doesn't cover the icon or anything like that.  Any thoughts?

3 Replies
Ashley Terwilliger-Pollard

Hi Katie,

Thanks for mocking up an example. When I looked at this, 2, 5 and 6 didn't disappear after I clicked on them. All the others did. They all disappeared as normal when I didn't click on any of them. What's also odd is looking at your timeline - 2 and 6 don't seem to be labelled the same as the others. I also looked at the layers for 2, 5 and 6 - as I noticed that they were disappearing when the layers opened but the others weren' I saw that those icons were hidden on the layers - and I changed that setting and then they all seemed to disappear again as you'd like. I also removed a number of unused triggers. 

Can you check out the version I attached?   I'm curious - were you duplicating the objects?

It's also worth checking that you're working on local project files as described here.