Insert | Audio | Media Library. Storyline 360 behaves as if it's showing me a modal dialog box, but it's not showing me one. And I can't click anywhere else on the main window that it is showing me. Whenever I try, it just dings at me. Only Ctl-Alt-Delete | Task Manager | End Task makes it go away.
I'm using version 3.42.22792 on a Microsoft Surface using Windows 10.
Hi Eric, I'm on the same build as you, also on Surface Win10 and I don't experience the same issue. It might be worth trying a re-install to see if it clears the issue.
I see you're in good hands with Sam! Just stopping by to share a few ideas in case you need an extra hand:
If reinstalling doesn't help, repairing Storyline 360 is the next best step. Here's how.
If the freezing remains, we're happy to work with you directly to troubleshoot your experience with the media library. Use this link to connect with us.
That's a great point, and you're right! Reinstall and repair are interchangeable terms, but there is a second reboot in the repair steps that should hopefully help. 🤞
4 Replies
Hi Eric, I'm on the same build as you, also on Surface Win10 and I don't experience the same issue. It might be worth trying a re-install to see if it clears the issue.
Hello Eric,
I see you're in good hands with Sam! Just stopping by to share a few ideas in case you need an extra hand:
Looks like repair is just a re-install is it not?
Hey Sam!
That's a great point, and you're right! Reinstall and repair are interchangeable terms, but there is a second reboot in the repair steps that should hopefully help. 🤞
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