5 Replies
Mike Enders

Ulrika,

Here's a quick test. Place one of the MP4s directly on your computer and see if it will play.

I'm wondering if this isn't a software/codec issue. Since you're simply pulling the video in as a web object, Storyline isn't doing any conversion. As a result, your computer needs to have the appropriate codecs to play that particular video. It's possible your machine has the abilty to play the quicktime file, but not the particular .mp4. For example, the .mp4 may have been compressed using, say, XviD (versus h.264) and your computer simply doesn't have the software to play it.

If it does play just fine on your machine, then could you send along the .mp4 so we could problem solve?

Thanks!

MIke