Inserting MP4 video file error

Jun 20, 2018

I am receiving an error message when I attempt to insert an mp4 video file. 

"Medical Bill and Record Review.mp4 does not appear to be a supported video format.  Please select a video from one of the supported formats. "

The file size is 3.3 gigabytes.  I need to be able to pause the video at midpoint to ask questions.  

Why I am getting an error message when the file type is an .mp4 file 


5 Replies
Katie Riggio

Hi there, Jane. Really sorry you're seeing that notice! You're spot-on in that .mp4 files are natively supported in Storyline – I'm happy to dig in!

Would you be willing to share the troublesome .mp4 file here? Simply pop it into this discussion by using the Add Attachment link in your reply. I'd like to try to replicate this behavior.

Also, what version of Storyline are you using?

Katie Riggio

Hey, Laura. Happy to help!

Are you getting this error message with multiple .mp4 files or a particular one?

If with a specific .mp4 file, like in Jane's case, a simple re-save might help. Here's a quick Peek on how!

If that doesn't do the trick, could you share a troublesome video file here? I'll try to insert it in Storyline and let you know what I find!

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