Inserting screen recording as step-by-step slides doesn't work

Hi, Daniel -- Thanks for reaching out here!  Just to confirm, have you had a chance to take a look at the following options with respects to step-by-step slides?

• Inserting a Screencast as View Mode Step-by-Step Slides
• Inserting a Screencast as Try Mode Step-by-Step Slides
• Inserting a Screencast as Test Mode Step-by-Step Slides

Yes, I have.

See screenshots below for the steps I followed and the result in story view (no new scene..)

Hi Daniel!

I took a look at your project file and I am able to add the step-by-step slides as expected. I would advise to check out the repair information in this documentation to see if this helps alleviate the issue you are seeing.

Re-attaching your file as well.

Hi Leslie,

I can't open your file, but I reinstalled Articulate Storyline 2, Flash & .net 4, but nothing helps. I still can't insert a screencast as slide-by-slide view.

Any ideas?

Fun fact, if I uncheck 'Show mouse cursor' in 'View mode options' it works. But, off course, I would like to be able to show the mouse cursor.

Hi Daniel! 

Due to the troubleshooting you have already performed and the continued difficulty, I think it would be best if you work directly with our support team.

I have opened a case on your behalf with the details and the file shared here and you should be hearing from someone soon.

I will follow along as well.

Hi Daniel!

I popped in to check on your case this morning (00751309) and it looks like John was able to send you some additional troubleshooting. I will continue to follow along as well.

Hi Leslie,

I do not have a  problem inserting an action oriented slide (like adding animation to a shape or inserting an excel formula.  However  I am having problem with a static page.  I actually have a single PDF file, and I would like to show users how to interpret this shot.  So basically it is just pointing to different sections of this page and showing users what each page means.  I did try this aim and point with the 'record screencast' but somehow it does not work.  Do you have any ideas?  Thanks,

Hi Indrani - You should be able to do that with shapes as well :) You can just adjust the timing on the timeline to pop in as you explain.

I took your image and put ovals around the first two shapes in your example. If you preview, you can see the appear :)

Hope that helps!

Thank you so much, Leslie.  I will take a look at this project.

-Indrani

Hmm..looks good.  However  I wanted it like the 'Try it' mode with feedback.and hints .just like the example showing video screencast with 'View Mode' and' Try Mode' steps.  It will be so helpful if I have the highlights and automatic feedback just like the video showing creating animation in powerpoint.

-Indrani

I apologize for not understanding Indrani - you can certainly do this as well. I used your same image and did the first two items again (see slides 2 and 3) and added in the hint captions for the Try Mode.

Take a look :)

Thank you, Leslie.  So sorry to bother you.  I have a couple of more questions-which I have listed in slide 2 (1.2-Check the list).  Please could you take a look.  Many thanks for all your help.

Leslie,

I think I got it.  As I have a static screen, I need to tweak it.  I am recording the animation in snag it, and insert in Articulate as both view and try it mode.  Once I have it ready, I will post it here....

Thanks for all your help and inspiration.  :)

Thanks for the update Indrani :)

Having the same problem as Daniel.  Was his problem fixed?

Hi Doris,

Sorry to hear that you are having a similar issue. I took a look at the support case we had with Daniel and it doesn't look like we heard back from him to verify a solution.

• What version of Storyline are you using?
• Are you getting a blank scene as was originally described here?
• Does this happen in a new file as well or just the one you're working on currently?