I'm trying to use slides from the content library and having some issues. With templates I haven't used previously when I try to insert a slide I first get a pop up that says its Downloading the template with a progress bar labelled 'Syncing {templatename}'. Once that has completed I receive an error message that says the Download failed, suggesting I check my connection to Articulate 360. The two pop up are attached.
Does anyone have any suggestions how I might get passed this issue?
First, let's try a few quick tactics. If they don't help, you have access to priority guidance from our Support team here.
What Storyline 360 build are you using? You can find this detail by clicking on the Help tab, then About Storyline. We fixed an issue in build 3.33.20697.0, where Content Library 360 search results wouldn't always load for authors.
If the build number lines up, let's ensure that all Articulate domains and services are not getting blocked from your network. The article Wendy shared above lists all the endpoints.
4 Replies
Hi John
have you seen the information in this KB article about endpoints for using Articulate 360
Hi John,
We've heard a couple similar reports today, so I've opened a Support case for you so that our team can help you pull some diagnostic logs!
Stay tuned for an email from Support!
Any resolution on this? I am getting the same issue.
Hi, Jessica!
First, let's try a few quick tactics. If they don't help, you have access to priority guidance from our Support team here.
Please keep us posted!
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