Inserting Slides from Content Library
Oct 30, 2019
By
John Barton
I'm trying to use slides from the content library and having some issues. With templates I haven't used previously when I try to insert a slide I first get a pop up that says its Downloading the template with a progress bar labelled 'Syncing {templatename}'. Once that has completed I receive an error message that says the Download failed, suggesting I check my connection to Articulate 360. The two pop up are attached.
Does anyone have any suggestions how I might get passed this issue?
Thanks
4 Replies
Hi John
have you seen the information in this KB article about endpoints for using Articulate 360
Hi John,
We've heard a couple similar reports today, so I've opened a Support case for you so that our team can help you pull some diagnostic logs!
Stay tuned for an email from Support!
Any resolution on this? I am getting the same issue.
Hi, Jessica!
First, let's try a few quick tactics. If they don't help, you have access to priority guidance from our Support team here.
Please keep us posted!
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