Inserting video - seek bar not working accurately

Hi Storyline team, I am creating a video based learning module.

When I insert a video from file and use the seek bar, I've noticed that the seek bar functionality in Storyline doesn't match up with the video. If I move the seek bar during the published view, the video timeline and seek bar timeline gets misaligned. What happens is, the slide ends up getting cut off, and the slide advances too soon.  The video and seek bar stay synced if I do not touch the seek bar.

Can anyone suggest how to ensure the video and seek bar stay lined up?

 

 

34 Replies
Steve Klingler

Just an update for those following the thread. After every publish last week failing to work correctly, I have now published 3 times in a row and all work correctly.... The only difference is that I changed the seekbars to read-only and published a few times then changed it back and republished again. Now it's working. I don't know if that toggle made the difference or if it was something else ... 

Leslie McKerchie

Hi Steve and Kay,

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Videos would start over when clicking the seekbar.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Katie Riggio

Hello there, Ben!

We had an issue in Storyline 360, where learners couldn't click or drag the built-in video's seekbar. The good news is that we released a hotfix for it on build 3.37.21614.0.

Are you seeing this behavior on the latest update or another version of Storyline? I'm happy to troubleshoot your file to see what's going on!

You can share the .story file with me by using the Add Attachment button in your reply. Or, upload it privately by using this link!