Install Incomplete Storyline 3

Apr 20, 2017

I already submit a case, but I was wondering if one of you already encountered that problem. I installed the trial version of Storyline 3 following the steps on the web site. The install said "Success".

 

I opened Storyline 3 and had a message error saying that my installation is incompleted. So I click on the link provided by that message error and it brings me to a 404 web page.

I uninstall and re-install it 3 times. I still have the issue. Any idea why it is not working? I put a screenshot of the error in attachment.

Thanks

18 Replies
Carole-Anne Gervais

I had over 100 of updates, so I would not be able to identify which one(s), really sorry.

I also have been redirected to that page : https://articulate.com/support/article/Storyline-3-How-to-Fix-Unexpected-or-Erratic-Behavior

but it didn't fix the problem for me. I just ran the updates and it fixed my problems. 

Also, make sure that your computer meet the requirements.
https://articulate.com/support/article/System-Requirements-for-Articulate-Storyline-3

I hope you will find why.

Alyssa Gomez

Hello Mahes!

When you installed Storyline 3, did you follow the steps listed here? Storyline must be installed with administrative privileges, so you may need to work with your IT department if you don't already have those privileges.

If you're still getting stuck, reach out to our Support Team here. We'll help you get up and running! 

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