Not sure if anyone can offer some ideas but I'm at wits end dealing with my IT Help Desk so I'm turning to all of you wonderful people!
I've been using Articulate 360 since June 2017. I managed to install it back then and perform updates without having administrative rights to my computer.
Fast forward to end of February when I got an upgraded computer. First hint that something was amiss was that I couldn't reinstall Articulate without being an admin so the help desk came up and installed it for me. First update comes out after the install and I also can't update it. It says I need to be an admin to do the update. They have to come back up to do the update.
I CAN install and update other software programs just not any of the Ariculate 360 programs. I've checked with other people and they can perform the updates without administrative rights - and some of them have new computers BUT a different model. I am the first person to get the new super-duper laptop. So I'm not sure if there is something about the image they are using to set up the new model that is preventing the install and update?
I know I'm grasping at straws. But their solution as of now is they want to come up and do something that will disable updates and I can just call them once some updates have stacked up and they will uninstall and reinstall everything. I don't think that is a "solution".
So not sure if others have any ideas or thoughts on what else I can try or ask the help desk to try.