Installation issues - ThumbnailHandlerx64.msi
Hi, I am having problems installing or updating Storyline. The progress bar gets about 75% through then I get the error message that it can't find ThumbnailHandlerx64.msi - "The feature you are trying to use is on a network resource that is unavailable".
I'm installing as an Administrator on Win 8.1 in Parallels on a Mac.
Error messages attached.
Also - I can't uninstall the program using the Add/Remove Programs.
Can I manually remove Storyline and reinstall from scratch - what files do I need to remove?