Hopefully someone will be able to help me out, I am trying to install SL2 but installation fails every time with a ShellExtensionx64 issue (screen shot attached).
Hi, Ren -- Sorry to hear you are having installation issues. For further assistance, please reach out to our Support Engineers directly using this form.
Looks like Ren did open a support case with our team, but we have not heard back from the user to reach resolution. I would advise reaching out to our team via the link Christie shared above as well.
Hi, Jennifer -- Thanks for your question and as I was not able to locate a case for Ren or Sarah to provide an update, I wanted to mention that you are welcome to reach out directly via the 'Contact Me' link on her profile page.
And if you continue to have difficulties, I would recommend that you submit a case to our Support Engineers via this form. If you'd like to share your case number, we'll gladly follow along!
After a while the error message says "Install Failed". The Storyline installation folder contents appear to have been moved, renamed or deleted. Error: 80070643
Hi, Andrew -- Thanks for sharing your case number, and I see that our engineer, Cleo, has replied with some suggestions. Please feel free to reply via email to your case if you continue to have difficulties and we'll see what more we can do to assist!
9 Replies
Hi, Ren -- Sorry to hear you are having installation issues. For further assistance, please reach out to our Support Engineers directly using this form.
Ren, did you already solve this problem? I have the same issue now. Hopefully you have a solution.
Milenko
Hi Milenko!
Looks like Ren did open a support case with our team, but we have not heard back from the user to reach resolution. I would advise reaching out to our team via the link Christie shared above as well.
Hi - Just wondering if / how this issue was resolved. I've the same problem.
Hi, Jennifer -- Thanks for your question and as I was not able to locate a case for Ren or Sarah to provide an update, I wanted to mention that you are welcome to reach out directly via the 'Contact Me' link on her profile page.
And if you continue to have difficulties, I would recommend that you submit a case to our Support Engineers via this form. If you'd like to share your case number, we'll gladly follow along!
I'm having the same issue, will log a support request
Case number is 00835576
After a while the error message says "Install Failed". The Storyline installation folder contents appear to have been moved, renamed or deleted. Error: 80070643
Hi, Andrew -- Thanks for sharing your case number, and I see that our engineer, Cleo, has replied with some suggestions. Please feel free to reply via email to your case if you continue to have difficulties and we'll see what more we can do to assist!
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