Installing Storyline Software Update # 5 Issue

Hi Donna,

May be you are on networked computer and/or the user account you are using is not administrator account. I would suggest the following:

1. Right click on downloaded Storyline installer

2. Click on "Run as Administrator"

3.Enter user name and PW for administrator account.when prompted

I hope it will work.

Thanks, 

Hi Donna,

You'll also want to ensure that you've fully uninstall Storyline update 4 prior to downloading and installing Storyline Update 5. Instructions on how to uninstall can be found here.  You'll see some more specific directions related to that error message here as well. 

Please let us know if you need anything else! 

Hi Ashley,

Thanks for information. I installed update 5 without uninstalling update 4. It worked for me. Should I go back and uninstall Storyline and then install update 5?

Thanks, 

Hi Hassan, 

If everything is working alright for you, you should be ok - but if you have some time, it wouldn't hurt.  

If things start to behave oddly, please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Storyline.

Thanks Ashley.