Instant Messaging Trainnig

Hi, I want to produce some elearning for our instant messaging / phone management / presence system.  (I have just a plain pdf  manual on our e learning site and one lady rang up to say the interaction didn't work - so using the elearning must be getting through!).

Doing a straight click here seems really boring, but i don't want to patronise people.  Just wondered how anyine else approached this.

I love the stuff other people do and always this k mine looks 'tacky' compared to some of the brilliant professional stuff some of you produce.

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