I noticed that when creating interactive software simulations via screencast; if an interaction is to hit a specific key on a keyboard, it is problematic if there are two keys that do the same function such as shift or one of the numerals. The user would have to hit the exact key for the interaction to work, although there is no way of knowing which shift key the user will choose. Is there a way to resolve this to let users hit either key?
If a learner should type "Shift + another key" on a test mode slide, both Shift keys should work. Are you finding that one Shift key works, but not the other?
Thank you for getting in touch. I am using the latest version in Storyline
360.
There are two slides: one where the learner should press "Control and
another key" and one where the learner should press "1". The interaction
for the slide with the control button only works with the exact control key
that I used - not both of them.
I'm concerned that the same will happen when the learner should type in "1"
because I do not have a numeric keypad.
5 Replies
Hi Zanel!
If a learner should type "Shift + another key" on a test mode slide, both Shift keys should work. Are you finding that one Shift key works, but not the other?
Also, what version of Storyline are you using?
Hello Alyssa,
Thank you for getting in touch. I am using the latest version in Storyline
360.
There are two slides: one where the learner should press "Control and
another key" and one where the learner should press "1". The interaction
for the slide with the control button only works with the exact control key
that I used - not both of them.
I'm concerned that the same will happen when the learner should type in "1"
because I do not have a numeric keypad.
This post was removed by the author
Hi Zanel,
Thanks for the clarification! I'm having some trouble recreating this issue in a new file, so I'd like to get your help.
Would you mind sharing a sample of your file with our team here? We can take a closer look to see what could be causing this problem.
Thank you Alyssa, I have attached the file.
Thanks, Zanel. I see the file you sent over! Our support engineers will take a look and get back with you as soon as they have more to share.
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