I’ve been experiencing intermittent freezes with Storyline 360 over the past few days. First it was the April 4th build – but I just downloaded the latest update this morning and I’m experiencing the same problems. It seems to be a random thing – several times I tried to add new master layouts. Another time I changed the font size in a box on a regular slide. Just now I was trying to delete several slides.
It isn't just a single corrupted file - the same thing has happened on different files, both files that have been updated from SL2 and newly created files.
Is this just me or are others having similar problems?
Hey Rob, sorry to hear you've been having trouble since upgrading Storyline 360. I know that's got to be frustrating, but I can help.
What version of Windows are you using? Also, is it possible that you’re working from somewhere other than your local C: drive? Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here.
Let me know if you're already working locally, and I'll start a case for you so we can look into this further. We want to get this resolved as soon as possible!
This is a Windows 7 computer, with all updates installed to date.
Yes - I’m working locally - after some years working with Presenter and Storyline 1 thru 360 I’ve learned to do that :)
I am intending to do the turn UAC off/reinstall trick - that worked recently for me with Presenter (not the 360 version), although that was a different problem - the Articulate tab in PowerPoint would freeze.
Unfortunately my employer has locked down Admin on our laptops so I’ve had to put in a support request to do that and it will take a few days.
Thanks, Rob. I've shared those details with my team, and we're going to work with you one-on-one to sort this out (case 01060458). Keep an eye out for an email from Support@Articulate.com.
4 Replies
The latest file that has had a problem now crashes whenever I open it - happy to share with the support team if they want to take a look.
Hey Rob, sorry to hear you've been having trouble since upgrading Storyline 360. I know that's got to be frustrating, but I can help.
What version of Windows are you using? Also, is it possible that you’re working from somewhere other than your local C: drive? Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here.
Let me know if you're already working locally, and I'll start a case for you so we can look into this further. We want to get this resolved as soon as possible!
Hi Alyssa
This is a Windows 7 computer, with all updates installed to date.
Yes - I’m working locally - after some years working with Presenter and Storyline 1 thru 360 I’ve learned to do that :)
I am intending to do the turn UAC off/reinstall trick - that worked recently for me with Presenter (not the 360 version), although that was a different problem - the Articulate tab in PowerPoint would freeze.
Unfortunately my employer has locked down Admin on our laptops so I’ve had to put in a support request to do that and it will take a few days.
I’ve reverted to SL2 in the meantime
Thanks for any help you can give me.
Rob
Thanks, Rob. I've shared those details with my team, and we're going to work with you one-on-one to sort this out (case 01060458). Keep an eye out for an email from Support@Articulate.com.
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