3 Replies
Ren Gomez

Hi Jared,

I'm sorry to hear you're running into this error! It's nearly impossible to figure out the source of corruption, but we have some tips that help protect your files from the risk
 
Saving to your local C: drive and closing Storyline daily are two of the easiest ways to protect your files. If you didn't get a project recovery message, there might be a temporary file saved on your computer. Here's how to check: 
  1. Open this folder in Windows Explorer:  %appdata%\Articulate\Storyline 
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 
  3. Change the file extension of the copy on your desktop from *.tmp to *.story. 
  4. Double-click the file to open it in Storyline. 

I hope this helps!

Ren Gomez

Hi Jared,

I appreciate the additional details, and I see that you currently have a case with our support team on an installation issue. This could be related, so I've shared the information with them to follow-up on once you're up and running with Articulate 360.

Be sure to keep them in the loop on your progress so we can get this sorted out!