I was working on a file yesterday that when I try and launch it today give me the attached pop up error. I have updated the software to the latest version and it still gives me this error.
Saving to your local C: drive and closing Storyline daily are two of the easiest ways to protect your files. If you didn't get a project recovery message, there might be a temporary file saved on your computer. Here's how to check:
Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
Change the file extension of the copy on your desktop from *.tmp to *.story.
I appreciate the additional details, and I see that you currently have a case with our support team on an installation issue. This could be related, so I've shared the information with them to follow-up on once you're up and running with Articulate 360.
Be sure to keep them in the loop on your progress so we can get this sorted out!
3 Replies
Hi Jared,
I hope this helps!
I tried importing the corrupt file and got this message.
Hi Jared,
I appreciate the additional details, and I see that you currently have a case with our support team on an installation issue. This could be related, so I've shared the information with them to follow-up on once you're up and running with Articulate 360.
Be sure to keep them in the loop on your progress so we can get this sorted out!