Invalid or Corrupted project retrieval

Dec 12, 2018

Anyone here can help? Can't open the .story file just a couple of minutes ago and it says it's corrupted or invalid. Any workarounds on this kind of issue? Please help.

Thanks

1 Reply
Katie Riggio

Oh no, Kristian! I'm so sorry you've run into this.

Is the file saved on your local hard drive? Would you mind sharing the affected .story file with our support team? They're happy to see if they can restore a working version of the course.

While it's tough to nail down why files become corrupt, these best practices can help mitigate the risk. Additionally, here's how to check your temp folder to see if there's an earlier version of the file in the meantime. Looking forward to helping!

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