iOS 10 - Playing Videos

There is still no ETA for a fix from Cornerstone. The issue (ticket) has been escalated to the highest levels within Cornerstone as more clients are now reporting the same issue.

I'll let you know as soon as we hear from Cornerstone.

Thanks

Thanks for the update Tim.

Hi Leslie,

We are using SuccessFactors LMS and noticed the same issue with MP4 videos.

I have subscribed to this post, will wait for an update.

Thanks Susi, we will try thiis...

Cornerstone told us today that they fixed the iOS 10 issue. The fix is scheduled for an October 28th release.

I'll try to get a description of the fix so we can be better informed.

We also have internal web servers that require the same fix.

I'll let you know as soon as I get details about the fix.

Thanks,

Tim

It seems like it is not working anymore with this trigger trick. Our videos don´t play anymore on iPad. We use Moodle as an LMS and there is a ticket open for this issue. Someone posted a workaround but we didn´t tested it yet. Ticket here if someone uses Moodle too.

I am a Cornerstone LMS Admin.  We are seeing that our courses are only playing audio, but not displaying any visual content in IOS10, but play perfectly fine on IOS7.    I know that everyone here is discussing videos in a Storyline 2 created course, but is it possible that the IOS10 problem could also be affecting the course playing at all?  

Thank you!

-Elaine

Hi Elaine,

It certainly could be iOS10 and how cornerstone is playing the videos, I'd recommend looking at testing the content in another environment as well such as Scorm Cloud or a web server to confirm. If the same occurs within SCORM Cloud or another web server when you're using iOS10, we'd be happy to take a look at the file as well. 

posting to stay updated as well...

Hi Tim Wicks-Frank,

Just checking to see if the patch update was successful and if you have any insights on the fix?

Thanks in advance.

Very curious as well about cornerstone.  I was told a patch had to be made and would be updated tomorrow, I'm assuming applying a "patch" means the problem wasn't resolved fully with the release on 10/28/16.

Hi Tim,

If Cornerstone's fix was successful maybe SuccessFactors could do the same, can you get them to share what the fix was?

Ah I see, ok thanks Susi

And btw I still have not figured out why when I download the content and played it in 'offline' mode it actually works. The video plays with no issue..

Issue only when I try in online mode...

Any thoughts from anyone? 

Hello, we learned today that Cornerstone fixed this issue. We're asking them to provide us with a description of the fix. I'm happy to share that information as soon as we get the answer. Thanks, Tim 

Have you tested it - does it work for you now in Cornerstone Tim? Or have they not deployed the fix yet? Because I just tested a course from our Pilot site and no changes to the way the course has been behaving, i.e. no videos playing, etc.

Thanks Tim - definitely keep us posted. 

Hi, we tested courses on Cornerstone with an iPad (iOS10) and iPhone 7 Plus and videos played fine. Perhaps your company is in a different swim lane with regards to Cornerstone's roll-out schedule. We have requested that Cornerstone share the resolution of this issue with us; however, they have not provided that information to us, yet. Cornerstone did not include a description of this fix in their release notes. Knowledge about the fix is important to us, as we need to implement the same fix to our internal web servers that we use to review alpha and beta courses. I'll let you know as soon as we hear from Cornerstone. Thanks

Thanks for keeping everyone in the loop, Tim! It's very much appreciated. 

Hello Everyone,

I posted a little while ago about our courses not playing at all on IOS10 Ipads with the Cornerstone regular website in Safari.

Our designers updated Storyline 2, and the Cornerstone patch came out.  We tested today and were successful in launching courses, including courses with video.  :) 

That's great news, Elaine! Thanks for sharing here :)

Whoo-Hoo!

Please let us know if you hear anything from Cornerstone regarding how they fixed this issue, as we need to implement the same fix to our internal web servers that we use to review alpha and beta courses. Thanks

The issue revolves around a cookie handling bug in the media player for iOS 10 - assuming it's the same issue we've had to resolve.

The media player used by iOS10 doesn't correctly handle session cookies, ie. cookies without an expiry time that are commonly used for authentication. These cookies are supposed to be treated as transient - for deletion when the current browser is closed down.

This is the default scenario for all Microsoft .NET based authentication systems, including sharepoint.

The solution is either to switch to a different authentication mechanism, or modify the underlying authentication code to set an expiry time on the cookie when the user signs-in.

In our Saas solution we've taken the second approach.

Thanks to everyone for the pointers on this, the links to other discussions were extremely helpful in identifying this one.

Thank you Steve for sharing this info. Can I ask which is you SaaS solution where you implemented this.

Sent from my iPad