IOS and Storyline 3

Hi Sara,

Thanks for contacting us and sharing what you are experiencing with your published course.

I'm curious if you are able to replicate this behavior in another LMS, such as SCORM Cloud, or if this issue is limited to your LMS.

If you are able to replicate or need help testing, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Thanks Leslie!

I do not know how to publish as Scorm Cloud. I only have these options I attached you. I'm a little bit lost, sorry.

I tried clicking on 'articulate mobile player' with no results. I can listen the first slide, not the rest. But if I return back on the slides then I can hear it. Very strange...

I clicked to send you the SCORM privately but the system is returning me to the main page of support.

Thanks for your help!!

Hi Sara!

Thank you for the screenshot! Are you viewing the course on a specific app or browser? 

Also, do you have any triggers that determine when the audio plays? 

Is it possible for you to upload the file to us? If so, here's a secure upload link. We'll take a look at the file and update you!

Hi Lauren,

Thanks for your reply.

I'm uploading the course on Moodle Platform.

I have no triggers... I can listen the course perfectly with Windows and Android. There's some problem with IOS. 

The link you sent me is generic. May I send it to you by another way?

Hi Sara,

The link is to upload the content privately to our support team, which is how all cases are submitted.

If you'd like to continue working with us here in the forums, you are welcome to share your .story file to your reply here. Otherwise, this link is how you share it privately to work with our support team.