ios / iPhone Error

Feb 19, 2020

We have several courses we are hosting as SCORM files.  They files work fine and respond as expected on all devices EXCEPT iphones.  They work correctly in ipads and Macbooks.


The error we are getting is "An Error has occurred:  Error- unable to acquire LMS API, content may not play properly and results may not be recorded.  Please contact technical support... etc."

Has anyone else experienced this issue.  Our client is going to launch this week and at this point it is delayed until the issue is resolved.


1 Reply
Vincent Scoma

Hi Jennifer,

Thank you for reaching out!

This message can appear due to a few different reasons, and it does depend on the specifics of the scenario/setup. There are a few discussions that provide some insights into resolving this issue. I'm going to link those discussions here so that you can see a more tailored approach:

Please let me know if you have any questions! We are happy to help! 

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