iPad Articulate Mobile Player unable to connect
So I know this was an issue a while ago but here is what is going on now that I am not sure of. We have a group of Tin Can courses that our client has been accessing through their iPad airs with no issues. It launches through our lms into the app just fine, tracks and does everything it is supposed to. The client has brought on a few new employees with new iPad airs and two of these users are getting the "Unable to Connect to the Server" error. It is not a connection to the internet issue because they have to be connected to the internet otherwise they would not have been able to launch the course in the first place.
There is nothing wrong with the user credentials because we can take the same username and access it on a different iPad and have no error. So it is something particular to these two iPads that is causing the error and not letting the iPad pass the information back to the lms.
Does anyone have any idea of a setting or something on these iPads that might be causing it? I am at a loss. Thanks.