iPad IOS 10 and the Sticky Keyboard

Hello Heroes! 

Well, we've found another issue, this time with the release of IOS 10. 

We have a course that makes use of the 'text entry' field and recalls the users' answers on another page. In anything below the iPad IOS 10, we haven't had an issue. But since the update, the virtual keyboard is 'sticky.'  Clicking away from the keyboard or switching pages doesn't make the keyboard disappear like it did in previous IOSs. You have to manually hide the keyboard now, which isn't ideal given that some of our clients don't know how to do this.

We tried running some javascript to force the keyboard away but nothing has worked yet. If anyone has a patch or work-around for this problem, we'd be grateful to hear it! 

Cheers!

3 Replies
Ashley Terwilliger

Hi Sarah,

I haven't heard this yet from any other users or run into it myself, so I'm curious if you could share a bit more about your set up so that I could look at replicating it:

  • What version of Storyline are you publishing with? We're currently on Update 11
  • Where are the courses hosted - web or LMS?
  • What are you using to view them - iphone, iPad, etc.? What about Mobile safari vs Mobile player? 

Any other details you think I need to know to test this out - or if you've got a sample link and a .story file to share I'm happy to use that as my starting point too.

Sarah MacDonald

Hi Ashley, 

Thanks for the help. Here's some specifics about our project and issue:

  • We are currently working and publishing with Storyline 2 update 10
  • The course is hosted on web
  • We are seeing the issue on the iPad running the latest IOS 10 update. 

I've attached a very trimmed-down version of what we are working with so you can see what i'm referring to. 

If you have any more questions let me know! 

Ashley Terwilliger

Thanks Sarah for sharing that file - really easy to test that way, and we saw the same thing iOS 10 and it didn't happen in iOS9. Looks like that addition of the "done" button on the keyboard in iOS10 changed how it's behaving, so at least that's an easy note to make it terms of hiding the keyboard but I'm still going to share it with our QA team for additional investigation since the behavior is different. I don't have a timeframe to share, so you may want to share with your folks that the "done" key in the top right of the keyboard will hide it,, so they don't have to go searching for the button that collapses it.