Several of our clients are starting to utilize Storyline and with HTML output having users be able to take courses on their iPad. We did not have any issues with IOS 5 communicating data to the LMS. In IOS 6 there is an issue that the course will play fine, however, communication of data only takes place if "clear cookies and data" has been utilized prior to starting the course. Is this a known issue and are there any settings or work arounds for this.
I dont think that's expected behavior. Which LMS are you using? Have you had a chance to test it in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.
We have a client who is facing similar issues with iOS6. Were you able to get to the bottom of what the issue is with Peter's help? Any help would be appreciated.
Have you had a chance to test out your content in SCORM Cloud, as noted above, or check out the troubleshooting articles? We'd be happy to take a closer look at your file if you'd like...
Thanks, I sent the files over yesterday. The score doesn't show in the results screen in SharePoint, AWS or SCORM Cloud so I don't think it's an LMS issues so much as iPad/course issue. Score come across fine from a pc and Internet Explorer.
7 Replies
Hi Don,
I dont think that's expected behavior. Which LMS are you using? Have you had a chance to test it in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.
Hi Don,
We have a client who is facing similar issues with iOS6. Were you able to get to the bottom of what the issue is with Peter's help? Any help would be appreciated.
Andy
Hey Andy, welcome!
Have you had a chance to test out your content in SCORM Cloud, as noted above, or check out the troubleshooting articles? We'd be happy to take a closer look at your file if you'd like...
I have a course that plays fine in Internet Explorer but will not send over a score in SCORM Cloud and my LMS. Could someone take a look?
Sure thing, Karen. You can send your course here and we'll be happen to run some tests on it. Thanks!
Thanks, I sent the files over yesterday. The score doesn't show in the results screen in SharePoint, AWS or SCORM Cloud so I don't think it's an LMS issues so much as iPad/course issue. Score come across fine from a pc and Internet Explorer.
Thanks, Karen! Jonathan has your case and is currently testing the file. He should be contacting you soon.
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