I develop courses to be viewed on a Samsung Tablet, and I have run into this issue several times when developing various courses.
This example is from a course that was exported for TinCan. In some of the slides, a gray box appear in front of half the slide. See picture. This "box" always appear on the same place in slides.
The project's story size setup is set to lock aspect ratio, and there is no gray box when I upload it to Tempshare.
I use Saba Cloud LMS, and I have selected a player that opens in a new window (a setting I choose in Saba). That's when the grey box appears. If I choose a player that does not open in a new window but inside the LMS player, there is no gray box. But I prefer the new window player, so I would like to find a solution to this problem.
Because the gray shape doesn't appear outside of the Saba LMS, have you had a chance to connect with their team? They may have good insight into how to remove it.
3 Replies
Hello Anette!
Let's start with looking at the Story Size settings! Is your story size set to Lock Aspect Ratio? If not, I'd make sure the box is checked.
Here's what it looks like:
Next, I'd look to see if this is happening within the LMS that you're using? You can upload the project to Tempshare to test in a web environment.
The project's story size setup is set to lock aspect ratio, and there is no gray box when I upload it to Tempshare.
I use Saba Cloud LMS, and I have selected a player that opens in a new window (a setting I choose in Saba).
That's when the grey box appears. If I choose a player that does not open in a new window but inside the LMS player, there is no gray box.
But I prefer the new window player, so I would like to find a solution to this problem.
Hi Anette,
I appreciate you checking those settings!
Because the gray shape doesn't appear outside of the Saba LMS, have you had a chance to connect with their team? They may have good insight into how to remove it.
If they need any further info from our side, we're happy to explore further!
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