Issue publishing a video

Jul 09, 2018

After waiting for over three hours for a video to publish, the video is just showing a black screen. When I preview it in Storyline, it works the way that it should.

There are no other items on the timeline, other than the video itself.

Ultimately I went this route so that I can have the cue point/trigger to ensure my Team Members watch the majority of this 40 minute session.

1 Reply
Katie Riggio

Really sorry you're running into this problem, Lindsay. Yowzers ..3+ is definitely a long wait, so I'm glad you reached out to us!

I see you also opened a case for the same issue with a .story and .zip file attached–smart move! Our Support Engineers will reach out as soon as they've tested both files and have information to share.

Thanks for reaching out, and I'll also follow along as the case progresses!

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