Has anyone experienced this? Screen capture videos from a second monitor on my laptop are offset by a large margin from the area selected prior to starting the capture. I experience this even when I use screen mirroring on the laptop. The capture area is only accurate when capturing from the laptop's screen with external monitors disabled.
I've been unable to reproduce this problem. Can you please share the resolution of your laptop display and external monitor? Is the monitor situated to the right or to the left of the laptop? Which display is primary?
Thanks, it appears this issue was related to scaling (high resolution display). Once I set it to the settings for Storyline, it records correctly. Interestingly, these are not the default settings for the laptop. Guess this will be an ongoing issue with very high resolution but small displays until something can be done in Storyline.
Thanks for the update, Ben. We're working to improve performance on HiDPI monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline.
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Good Morning, Ben.
I've been unable to reproduce this problem. Can you please share the resolution of your laptop display and external monitor? Is the monitor situated to the right or to the left of the laptop? Which display is primary?
Thanks!
Thanks, it appears this issue was related to scaling (high resolution display). Once I set it to the settings for Storyline, it records correctly. Interestingly, these are not the default settings for the laptop. Guess this will be an ongoing issue with very high resolution but small displays until something can be done in Storyline.
Thanks for the update, Ben. We're working to improve performance on HiDPI monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline.
I know it's been 5 years and a few products later.
Thanks for chiming in and sharing a screen capture, Philip. From your previous post, it looks like you're using Storyline 3.
We show that this alignment issue happens when two things happen:
Does this match what you are experiencing as well?
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