Issue when i try to preview or publish my storyline project Feb 22, 2022 By Mohamed Amine SALIM Hello to all, as i whrot in the title, storyline crash when i try to preview the entier project and also when i try to publish it in Web/LMS format. what can i do ? how can i identify the source of the problem ? Thank you guys! Capture.PNG
Leslie McKerchie Staff 2 years ago02/22/22 at 1:59 pm (UTC) Hello Mohamed, I appreciate you sharing what you are experiencing. Here are some steps to identify the source of the problem since you already mentioned you could not preview the entire project: Can you preview individual scenes (if applicable)? Can you preview each slide in the scene identified? When you identify specific slides, hide objects until you can locate the culprit. If you'd rather work directly with our team, please share your project file privately with our support engineers to investigate what's happening with your permission. It will be deleted when troubleshooting is complete.
2 Replies
Hello Mohamed,
I appreciate you sharing what you are experiencing.
Here are some steps to identify the source of the problem since you already mentioned you could not preview the entire project:
If you'd rather work directly with our team, please share your project file privately with our support engineers to investigate what's happening with your permission. It will be deleted when troubleshooting is complete.
cool it works, thank you so much :)