I'm trying to look at photos from the content library. But only the first 6 rows load and the rest do not (see attached). Internet is connected and secure. Storyline 360 is up to date as well. Anyone else having this issue? If so, were you able to fix it and how?
You might want to check if the necessary network endpoints and ports are enabled and white listed. You may also refer to this similar post for additional reference.
Hi. I seem to be having the same issue as Brett. Downloaded a trial version of 360 2 days ago, but when I search for images, after 6 rows of 5 images I get the triangles/exclamation marks as per image 1.
I've checked to see if 360 is up to date, and when I use the option in image 2 nothing happens, so I'm assuming there's nothing to update.
I've also asked our IT Department for the sites shown in image 3 to be unblocked/whitelisted, and I've received an email to confirm the request has been completed.
So it looks like some images are coming through but not all - do you see the top row filled out for each search? If the IT team has already enabled and allowed those ports and you're still running into issues I wonder if it's a speed/connection issue. That'd be my guess based on the top row showing some images.
If you want to connect with our Support team they're happy to look into other options with you!
Thanks very much for the quick reply, really appreciated. Had an update for Studio & Storyline this morning, completed successfully. Conducted 3 searchs using 'sport', 'people', & 'environment' to provide some more information:
For photos I see the top 6 rows of 5 images and then triangles & exclamation marks.
For illustrations, I see only triangles & exclamation marks, no illustrations at all.
For icons, I see all icons even when I click on the 'Load More Images' button.
For videos, I see all videos even when I click on the 'Load More Images' button.
Is this confirming your original thoughts, or would this be leading to some other issue please? Happy to communicate with your Support Team to try to get rectified. Is there a special link/page I need to use please?
Thanks for your additional troubleshooting, Mal. And I'm sorry that you're seeing the same thing after the update.
We're happy to help you out. You can go here to submit a case. Give them those details, and you can even link this discussion thread. You'll be in good hands!
I took a look at Malcolm's case and see that he worked with Anna to allowlist a number of the resources connected to Articulate 360. I'd start with the items in that article and if you're still having trouble, please let me know. I can help you start a Support case!
Been off for a few days - Gerry, have you got your issue sorted now after Ashley's reply? It took me a few goes with my IT Team, but eventually once I'd had confirmation that all the resources had been whitelisted, everything seems to be working well now.
9 Replies
Hi Brett,
You might want to check if the necessary network endpoints and ports are enabled and white listed. You may also refer to this similar post for additional reference.
Hope this helps!
Hi. I seem to be having the same issue as Brett. Downloaded a trial version of 360 2 days ago, but when I search for images, after 6 rows of 5 images I get the triangles/exclamation marks as per image 1.
I've checked to see if 360 is up to date, and when I use the option in image 2 nothing happens, so I'm assuming there's nothing to update.
I've also asked our IT Department for the sites shown in image 3 to be unblocked/whitelisted, and I've received an email to confirm the request has been completed.
Hope you can help/advise please. Regards Mal
Hi Malcolm,
So it looks like some images are coming through but not all - do you see the top row filled out for each search? If the IT team has already enabled and allowed those ports and you're still running into issues I wonder if it's a speed/connection issue. That'd be my guess based on the top row showing some images.
If you want to connect with our Support team they're happy to look into other options with you!
Hi Ashley.
Thanks very much for the quick reply, really appreciated. Had an update for Studio & Storyline this morning, completed successfully. Conducted 3 searchs using 'sport', 'people', & 'environment' to provide some more information:
For photos I see the top 6 rows of 5 images and then triangles & exclamation marks.
For illustrations, I see only triangles & exclamation marks, no illustrations at all.
For icons, I see all icons even when I click on the 'Load More Images' button.
For videos, I see all videos even when I click on the 'Load More Images' button.
Is this confirming your original thoughts, or would this be leading to some other issue please? Happy to communicate with your Support Team to try to get rectified. Is there a special link/page I need to use please?
Kind regards, Mal.
Thanks for your additional troubleshooting, Mal. And I'm sorry that you're seeing the same thing after the update.
We're happy to help you out. You can go here to submit a case. Give them those details, and you can even link this discussion thread. You'll be in good hands!
Thank you Crystal, will do.
Hi Malcolm have you been able to resolve this issue? I am experiencing the same issue.
thanks
Gerry
Hi Gerry,
I took a look at Malcolm's case and see that he worked with Anna to allowlist a number of the resources connected to Articulate 360. I'd start with the items in that article and if you're still having trouble, please let me know. I can help you start a Support case!
Hi Gerry, Ashley & Anna.
Been off for a few days - Gerry, have you got your issue sorted now after Ashley's reply? It took me a few goes with my IT Team, but eventually once I'd had confirmation that all the resources had been whitelisted, everything seems to be working well now.
Regards Mal
This discussion is closed. You can start a new discussion or contact Articulate Support.