I have been having an odd issue with the "Format Background" option in Storyline. I am trying to change the background from a solid gray to a photo background. However, after I select my photo and hit "Close," the background stays gray. I tried changing it in Slide Master, too, and then all the backgrounds turned solid black. Any ideas?
If you are having difficulty with your software in general, please follow the troubleshooting steps in this article to fix unexpected or erratic behavior.
I tinkered with the background a bit more, and it looks like when I imported an old Storyline template, the background color imported as an image instead of a color. Once I clicked on “Hide Background Graphic” in the Slide Master, I was able to fix it. I haven’t had these issues with this template before, and I am not sure why it’s not working now, but I was able to fix it for now.
2 Replies
Hi Rachel!
Are you seeing this issue across all projects or just one in particular. I popped in and this functionality seems to be working on my system.
If it's just one file, you may want to consider importing into a new file.
If you are having difficulty with your software in general, please follow the troubleshooting steps in this article to fix unexpected or erratic behavior.
Hi, Leslie,
I tinkered with the background a bit more, and it looks like when I imported an old Storyline template, the background color imported as an image instead of a color.
Once I clicked on “Hide Background Graphic” in the Slide Master, I was able to fix it.
I haven’t had these issues with this template before, and I am not sure why it’s not working now, but I was able to fix it for now.
Thank you!
-Rachel
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