Issue with knowledge check slide - users cannot advance further
Jul 09, 2018
Hi all,
I have a knowledge check slide in a course that I attached here. In previous iterations of this slide, users reported that the cannot advance beyond that slide. When I inspected the slide I realized that there could be an incident where the user will select a radio button before the timeline ends and will click submit when the prompt appears. If the did that before the timeline ended, the Next button will remain greyed and they will be locked.
I then created a variable "ReadyToContinue" which becomes True when timeline ends. It basically prevents the user to click the "Continue" button until the timeline finishes.
My testing showed that this fixed the issue, but we now have a few users the reported that the same behavior remains - the slide gets stuck with a greyed Next button..
Any idea why this is happening?
Thanks,
Eitan
4 Replies
Hi Eitan,
I think I may be missing something or your sample file does not have all of the features you described?
The Next button is always available for me.
Can you take another look and perhaps share an updated file for us to take a look at?
Ah...the menu was set to Free.
Here's an updated version. the original slide had audio so that's why the timeline is long.
Thanks,
Eitan
Hi Eitan,
Thanks for the clarification and sharing an updated file.
I never got unexpectedly stuck on your slide, but if I didn't know that I had to wait for the timeline to end - maybe I would feel stuck. Not sure if that's what your users may have been experiencing or if you were able to replicate.
It did seem confusing to be stuck with the feedback window on top of the slide until the timeline ended.
Curious as to why you did not utilize a built-in question for this activity? I duplicated this slide in a new scene and converted it to a freeform pick-one.
It looks like you had a few requirements:
Check out scene 2 in the attached file and see if this works well for you.
Thanks that's a cleaner method for this. I also like better how you handled the variable :)
I will test to see if we get that slide stuck issue.
Thanks,
Eitan
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