Issue with Layers Not Appearing When Leaving Window



I have a Storyline 2 project that requires the user to wait 10 seconds before they are able to advance in order to read page content.

At the 9 second mark, a Next button on a separate layer appears via Fade Animation with a trigger, and the timeline pauses at 10 seconds. The issue arises when I open a new tab or minimize the window the project is in and return to it after the 10 seconds have passed. The button will have only partially animated on and will have no functionality.

Is this a bug with Storyline, or is there a workaround I can implement?


Thanks y'all!

5 Replies
Christie Pollick

Hi, Joe -- I published your file and tested it on tempshare, and I believe I am seeing the behavior you have described. Unfortunately, after looking at the file, I am unable to determine where the issue is occurring, so I would like the folks on our Support Staff to take a closer look for you. If you would like to provide me with your email address, I would be happy to create the ticket for you and someone will be in touch shortly, or you are welcome to reach out to them directly using this form