Issue with Layers Not Appearing When Leaving Window
Jul 14, 2015
By
Joe P
Greetings,
I have a Storyline 2 project that requires the user to wait 10 seconds before they are able to advance in order to read page content.
At the 9 second mark, a Next button on a separate layer appears via Fade Animation with a trigger, and the timeline pauses at 10 seconds. The issue arises when I open a new tab or minimize the window the project is in and return to it after the 10 seconds have passed. The button will have only partially animated on and will have no functionality.
Is this a bug with Storyline, or is there a workaround I can implement?
Thanks y'all!
5 Replies
Hi, J -- Would you be able to share your file or a sample that illustrates the behavior you are experiencing?
Hi Christie,
Thanks for responding! I've attached a generic version of the project as a .Story file and cut it down to just three slides. I also included screencaps of how it looks when it's correct and incorrect.
Thanks again!
Joe
Hi, Joe -- Thank you for providing your file and screenshots; I will let you know what I find as soon as possible. :)
Hi, Joe -- I published your file and tested it on tempshare, and I believe I am seeing the behavior you have described. Unfortunately, after looking at the file, I am unable to determine where the issue is occurring, so I would like the folks on our Support Staff to take a closer look for you. If you would like to provide me with your email address, I would be happy to create the ticket for you and someone will be in touch shortly, or you are welcome to reach out to them directly using this form.
This post was removed by the author
Hi, Joe -- thanks for sharing your email address, and now that I have it to create your support ticket, you are welcome to edit or remove you last post if you do not wish to share that information publicly. One of our Support Engineers will be in touch with you via email shortly. Thanks!
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