Issue with New Triggers (v. classic triggers)

Jan 22, 2020

Articulate Storyline 360: Every since we updated to the new triggers, we are having issues with triggers. We set a trigger and we preview the scene and all works.  But often (quite often) the triggers suddenly goes to "unassigned."  Is anyone else having this issue. I want to go back to Classic Triggers, but that won't be available for long, so sticking with new.  I am in version 3.34.20804.0  and it's not just me. My coworker is experiencing the same problem. 

1 Reply
Ren Gomez

Hi Linda,

I'm sorry to hear you're running into issues with triggers going unassigned! Can you confirm if any triggers are being created in a master slide, or are all the affected triggers on the slide?

My first recommendation would be to upgrade to the latest version, and if you're still running into issues, connect with our support engineers who can dig deeper into the problem to find out what's happening.

This discussion is closed. You can start a new discussion or contact Articulate Support.