Issue with Quizzing and Mobile use

Mar 17, 2016

We just recently launched our LearnCenter and are now getting reports with mobile issues when taking our quizzes in Storyline 2.  The reports are that "fill in the blank" questions are marked as incorrect even if they are typed in correctly (reporting both iPhone, iPad, and Android).  Users have been sending me screenshots of the review screen, that shows that they actually typed the answer correctly, but were marked as incorrect.  I don't have anything set as case sensitive, and it looks like it mainly has to do with autofill, autocorrect, predictive text as they get the answer correctly when they override their phones and manually type out the answer.  Is there a way to make the quiz compatible with autofill?  Is this a common/known issue?

Any insight is very appreciated. 

Thanks!

 

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