Issue with revisiting published content
We have a number of courses that have been created in Storyline (what a God send!) - All play fine as 'stand alone' content (launched via story.html) and also mostly fine when uploaded to our Oracle LMS (OLM).
The issue arises when the course has been completed - The status is marked as complete in the LMS (so I know that SCORM is working correctly), yet when the user tries to re-launch the course again, they see the scrolling wheel (as if it is going to launch) but then it stalls on the first screen, meaning that they can't continue.
To add something else into the mix, this ISN'T the case for ALL learners (we do have around 70,000 of them!) - In most cases, the content is fine, and replays as it should (suggesting that the output content ISN'T at fault).
Yet our LMS providers say that there is nothing wrong their end either (and small, test courses they have asked me to upload are working correctly), and that I should question the content provider...
Which, of course is ME!
Any ideas?! It looks/feels like the the content fails when it is trying to work out where to re-start the course...
Thanks for any advice