Issue with scaling player in browser/ gray box
May 05, 2016
I'm running into an issue where the scaling of the player in the web browser is occasionally generating a "gray bar" sub-menu along the left side of the browser. I say occasionally because I use the same player settings (unless I'm missing something) for every course I publish, yet it only shows sometimes.
Can someone help me with what I'm missing?
(Above) With "gray bar" sub-menu on left side
(Above) As desired, with player completely filling screen
(Above) Settings used in both instances, with differing results.
15 Replies
Hi, Nathan -- May I ask if you are consistently testing your course in the intended environment? And can you please take a look at the following system requirements to ensure that you are viewing content in a supported way?
Hi Nathan!
Christie, Yes I am testing the course in the intended environment and we meet the system requirements. The screen captures I show above were taken from the same computer within minutes of one another when launched from our LMS.
Leslie, I will give it a try and report back!
Thanks for your reply and the additional info, Nathan! Hopefully the resource Leslie provided will do the trick to address your issue. :)
So I gave it a shot with the settings as noted above:
And loaded it into my LMS environment, where it continues to resize with a bar in place. In fact, now the player has shifted in my screen that the right side of the player is off screen.
Well then.
Are you able to replicate this behavior in SCORM Cloud or is it limited to your LMS?
If you need us to take a look, feel free to share your .story file.
SCORM Cloud is a new resource to me... let me try it and I'll report back.
Okay, well that about settles it - I'll follow up with Cornerstone OnDemand... looks like it scales correctly in SCORM Cloud.
Leslie, Christie - thank you both for your help!
Sure thing, Nathan, and please feel free to stop back in with an update after you reach out to CoD! :)
Glad to be able to assist Nathan. We use SCORM Cloud a lot for testing to help us identify if the issue lies within the course or the LMS :) Here is some information if you'd like to give it a read and we have a thread just for CSOD users in case you haven't seen it. A great way to connect with some others if needed.
Ask Cornerstone GPS to remove the table of contents setting for SCORM 2004 courses in your portal. According to the tech who resolved this for us last year, this is a portal wide setting for all SCORM 2004 courses that is evidently on by default.
Thanks Teresa! I just opened a ticket yesterday, so I'll have them do that. I confirmed what everyone else had said - when I loaded it as a SCORM 1.2, the table was gone!
Seems like a silly programming decision on their part.
Confirming what Teresa has mentioned above, CSOD GPS removed the table of contents to resolve this issue!
Awesome news, Nathan! Many thanks for sharing an update that will surely help others in the future! :)
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