4 Replies
Christine Hendrickson

Hi there Nadège,

Now that's one I have not seen before. Can you please confirm you're working with a local project file?

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

You may also want to check to make sure you're running 96 DPI on your machine, just in case. Storyline will function as expected when Windows is set to 96 DPI (dots per inch).

Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

*  Elements of the application are misplaced or distorted.

*  Objects are misplaced or distorted when previewed or published.

*  Zoomed images don't work as expected.

*  Font sizes are incorrect after using the translation features.

Here's how you can switch to 96 DPI

If that doesn't fix the issue, can you share the .STORY file here? I'd be happy to take a look and see what's happening.


Nadège Pesse


Thanks for answering Christine.

Indeed, I managed to fix the issue by creating a new empty project in Storyline, and then I imported the former project inside the new empty one. (I don't know if what I write is clear, I'm sorry for my poor english...)

Anyway, I don't know why, but it works well know