wt ested, and got the exact same issue - the page appears as in a portrait and the player is tiny, and can be seen only after moving the iPad to a portrait view :-(
We need to downgrad to Update 3 or Update 4 v1308.
Looks like our support team is working with you on this now. I was able to find the support case you submitted (#00381574 for my reference).
From what I understand, they're waiting to hear back from you regarding a request from our Senior Support Engineers.
Please let me know if you haven't seen that email - I'd be happy to ask to have it sent to you again. In the meantime, please make sure that emails from support@articulate.com are not going to your spam folder(s).
3 Replies
Hi there Efrat,
We just released Update 5. Are you able to try testing with the new update?
We're happy to announce that Update 5 for Storyline is now available for download:
Download Storyline Update 5
View the release notes for a complete list of changes in this Storyline update.
Let me know if you see any improvement after updating the installation and republishing.
Thanks!
Thanks,
wt ested, and got the exact same issue - the page appears as in a portrait and the player is tiny, and can be seen only after moving the iPad to a portrait view :-(
We need to downgrad to Update 3 or Update 4 v1308.
Where can we download these?
Hi Efrat,
Looks like our support team is working with you on this now. I was able to find the support case you submitted (#00381574 for my reference).
From what I understand, they're waiting to hear back from you regarding a request from our Senior Support Engineers.
Please let me know if you haven't seen that email - I'd be happy to ask to have it sent to you again. In the meantime, please make sure that emails from support@articulate.com are not going to your spam folder(s).
Thanks!
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