Issues accessing storyline on a MAC computer


I design and develop a host of e-learning modules for clinical skills NHS to be used and accessed by medical students from home. As a trust we host our modules on training tracker - an LMS which enables reporting of compliance. I have recently had a lot of emails from students stating they are unable to access the course. The training tracker system opens on the mac but when a student clicked to open the module they only see a blank screen (see image attached). 


Can anyone help with this. 

Is this a common problem and if so is there anything I can recommend to students that will enable them to access modules on their mac PC. 


Hoping you can help. 


10 Replies
Alyssa Gomez

Hi there Rachael,

Sorry your students are running into this! You've come to the right place. 🙂

Let's test this course in SCORM Cloud. It's the industry standard for LMS testing, and that'll tell us whether the problem is related to the course or the LMS. 

If you have a Mac and you'd like to test it yourself, you can create a free account in SCORM Cloud here. 

If you'd rather me test it for you, I'd be happy to do that! Just attach your file here, and I'll do the rest.