Issues experienced by learners when running Storyline courses thorugh an LMS

Hi All

I was wondering if anyone can advise us on issues our learners have been experiencing when running Storyline courses through an LMS. 

We have the Oracle Lerner Management System and use this to deploy learning to our employees. The issue we have been experiencing is that for some delegates although the course opens in the LMS it does not play. They in fact are left with a blank screen. (see the attached screenshot). 

We think that this is a browser issue as generally speaking if the person has their flash player updated the course will run. However there have been instances when this does not work. As this is not a consistent issue its very difficult for us to figure out what is going wrong. 

Is there any specific guidelines around best practice we need to follow for browsers/flash players or any other combination versions supported from Articulate?

Thanks

Leanne

1 Reply
Christie Pollick

Hi, Leanne -- Thanks so much and sorry to hear of your difficulties! Please see our System Requirements sheet here to ensure that content is being accessed/viewed in a supported way. And if issues persist, you may want to test your course on the SCORM Cloud to see if you find the same behavior in that environment as it is the industry standard for LMS testing. If all is well within the SCORM Cloud, you may want to reach out to your LMS provider directly for their insights, as well.