Importing is taking a considerable amount of time and ends in an error code stating I am out of memory. This is the first it has happened in more than 20 imports. Any idea what may be causing this? When the error pops up again, I will add a screenshot.
No, not all today. It has been several weeks since I have imported. I have been working on a 400 slide ppt for a while. I have broken the first module down to about 85 slides, thinking the size may be the issue. Still no luck. But, I have restarted my system just this morning to try it again.
I have attached a picture of the error message. I can share the .ppt with you. But, it is a large file. Please let me know if you have any suggestions and thank you for your help.
Looks like you shared your file with our support team (00778759) and Karla is assisting you, but needs a bit more information. The e-mails come from support@articulate.com, so be sure to check your Spam/Junk if you do not see it.
16 Replies
Hi James,
Were all 20 imports done today? If so, try restarting your computer to see if that will correct it?
Cheers,
Julie
Hi Julie,
No, not all today. It has been several weeks since I have imported. I have been working on a 400 slide ppt for a while. I have broken the first module down to about 85 slides, thinking the size may be the issue. Still no luck. But, I have restarted my system just this morning to try it again.
Regards,
Jim
Hi James! I wanted to let you know that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.
Let us know what you find and if you need us to take a look at your .ppt file.
Hi Leslie (and Julie),
I have attached a picture of the error message. I can share the .ppt with you. But, it is a large file. Please let me know if you have any suggestions and thank you for your help.
Regards,
Jim
Hi Jim!
Were you able to re-start as Julie suggested?
If you need to share the file privately, you may do so here.
Hi Leslie,
I uploaded the file for your review. Thanks, again!
Jim
Hi Jim!
Looks like you shared your file with our support team (00778759) and Karla is assisting you, but needs a bit more information. The e-mails come from support@articulate.com, so be sure to check your Spam/Junk if you do not see it.
I will follow along as well.
Hey Leslie,
I was wondering about where it was going. I clicked the link you provided and that is what came up.
Jim
You did nothing wrong Jim :)
Hi Leslie,
Hope all is good. Any update on my importing issue?
Thanks,
Jim
Hi Jim!
I do not see where you responded to Karla's inquiry. Did you not receive the e-mail I referred to above? If not, I can re-send to you.
I'm sorry Leslie, but I can't seem to find an email from Karla. Can you please resend it?
Thanks,
Jim
No problem. Just re-sent. Again, be sure to check your spam and junk folder if you do not see it. It will come from support@articulate.com
Still no luck. Can you please verify the address is:
james.creamer@mantech.com
Thanks!
Just re-sent. Looks like the case was submitted without the 's' in James :)
Yeah, Leslie! I will get with the support team. Thank you for your help. I'll practice spelling my name correctly.
Jim
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