I have the same issues right now with a Storyline 3 course. It appears this happened only after I published the course. It's happened twice now. I don't want to lose all of the hard work I've done. Suggestions for me too please!
Are you working locally with your software and project files?
If you find that you cannot open your project file, there may still be a working version of your project in your temp files. Here's how to check:
Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
Change the file extension of the copy on your desktop from *.tmp to *.story.
Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.
3 Replies
Hi Amy
have you tried doing a repair of the software? or follow this KB article about unexpected or erratic behaviour
I have the same issues right now with a Storyline 3 course. It appears this happened only after I published the course. It's happened twice now. I don't want to lose all of the hard work I've done. Suggestions for me too please!
Hi Kelli,
We have some similar documentation for Storyline 3 as well:
How to Repair Storyline 3
Storyline 3: How to Fix Unexpected or Erratic Behavior
Are you working locally with your software and project files?
If you find that you cannot open your project file, there may still be a working version of your project in your temp files. Here's how to check:
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.
This discussion is closed. You can start a new discussion or contact Articulate Support.