Issues in Articulate 360 Nov 28, 2018 By Amy Smith I have had so many issues with 360 deleting files, corrupting files. Now I am getting this error message. Error_message_2.png
Ben McKenna over 5 years ago11/28/18 at 12:44 am (UTC) Hey Amy, Try making a copy of the file and opening that one instead. Sometimes Windows Explorer thinks a file is open by someone else when it actually isn't. Hope this helps
Alyssa Gomez Staff over 5 years ago11/28/18 at 3:43 pm (UTC) Hey Amy! In addition to what Ben shared here, we want to do what we can to make sure this doesn't happen again! Reach out to our Support Engineers, and we'll help to sort this out.
2 Replies
Hey Amy,
Try making a copy of the file and opening that one instead. Sometimes Windows Explorer thinks a file is open by someone else when it actually isn't.
Hope this helps
Hey Amy!
In addition to what Ben shared here, we want to do what we can to make sure this doesn't happen again! Reach out to our Support Engineers, and we'll help to sort this out.
This discussion is closed. You can start a new discussion or contact Articulate Support.