Issues testing in Mac OS Mojave

We're having an issue with some courses when we test them in the new Mac OS using various browsers.

In Safari, audio is not auto-playing on certain slides. All slides are built the same and set to auto-play.

In Chrome, captions are not playing.

These issues are not present when testing on Windows platforms in any browser. Will there be an update to address this?

2 Replies
Crystal Horn

Hi Yana. Thanks for reporting what you're seeing. So I can test this behavior on my end, let me know the following:

  • What version of Mojave are you using? Click the Apple icon and go to About This Mac.
  • What versions of Google Chrome and Safari are you using?

I created a test file with audio and closed captions, and I set the slides to advance when the timeline ends. Can you let me know if that matches your file setup? Feel free to attach your .story file here for me to test. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.