Issues viewing content in iPad App from IIS server
May 13, 2013
I am fairly new to Storyline and I'm having an issue with the Articulate App for iPad. I have published a sample Storyline with the following settings: "WEB", "Include HTML5 output", "Use Articulate Mobile Player on iPad", and "Allow downloading for offline viewing". I then uploaded the output folder to my web server (IIS) and the following happens:
Viewing Flash version from computer: Works
Viewing HTML5 version from computer: Works
Viewing HTML5 version from iPad (by going to story_html5.html): Works
Viewing iPad version in Articulate App: Does not work ("Cannot Download Content" error)
In the process of debugging, I also uploaded this to another server (Apache/Linux) and all of the above methods (including the Articulate iPad App) worked just fine.
I know that the issue has something to do with the server since it works just fine on another server and it can play in Flash or HTML5 mode. Taking a few shots in the dark, I enabled "Directory browsing" on IIS and made sure that my MIME types for .js, .gz, .xml, and .html matched the working server. Neither of these fixed the issue. If anyone can offer any help to this problem, I would be very happy.