Issues when publishing to Word. Storyline 2. Says it is published, but the document does not populate nor can I find it.

So I am trying to publish my Storyline 2 file to word.  I can publish it, but when it says the document is ready I get stuck and cannot find my file nor will it pull up from the window.  I get to the image below, but then nothing.  Please help.  I need to get this to audio.  


I just did this last week, but now I am having trouble.  Any feedback would be appreciated. 


I've attached my storyline 2 file as well. 



13 Replies
Wendy Farmer

Hi Nicholas

just confiming you are publishing to your local drive not a network drive and you have Word installed on the machine you are publishing to?

What message do you get when you click View Document or open

is it located in the bottom bar.

Can you minimize SL and is it hiding behind?

Can you see word in task manager?

Nicholas Weismantel

Yes I am publishing locally.  I have tried My Docs and my Desktop.  

Funny thing is I don't get any errors at all!  Nothing happens.  I just get the window saying what I have shared in the post.  When I like view doc.  Nothing.  I click email and an email populates, but the file is all messed up.  Getting a bit frustrated :)

No I don't see word in task manager.  This is very strange.  I noticed it on Friday when in a meeting with my developers.  

I tried minimizing it..... nothing.  

Nicholas Weismantel

I imported the slides into a new project and BAM it work.  IDK  that was weird and made me mad.  


I think the title when publishing was either too long or had weird characters. 


I reopened my initial project, went to publish, deleted ½ the title and bammmm it worked. 

Christie Pollick

Hi, Nicholas -- So glad to hear you are all set! Regarding file names, as it states over here, "Be sure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows. (Publishing adds characters to the file path you selected. If it exceeds 260 characters, your published output will be incomplete.)

Avoid using special characters, accents, or symbols in your file paths and file names. Learn more about naming conventions in this Microsoft article."

Ashley Terwilliger

Hi Cynthia,

Can you share the .story so that we can give it a try too? You can upload it using the “ADD ATTACHMENT” button at the bottom of the reply window. If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist!