Issues when publishing to Word. Storyline 2. Says it is published, but the document does not populate nor can I find it.

I have not unintalled Storyline 2.  Restarted.  Reinstalled.  Restarted.  And my word document will still not populate nor can I find it. 

Hi Nicholas

just confiming you are publishing to your local drive not a network drive and you have Word installed on the machine you are publishing to?

What message do you get when you click View Document or open

is it located in the bottom bar.

Can you minimize SL and is it hiding behind?

Can you see word in task manager?

Yes I am publishing locally.  I have tried My Docs and my Desktop.  

Funny thing is I don't get any errors at all!  Nothing happens.  I just get the window saying what I have shared in the post.  When I like view doc.  Nothing.  I click email and an email populates, but the file is all messed up.  Getting a bit frustrated :)

No I don't see word in task manager.  This is very strange.  I noticed it on Friday when in a meeting with my developers.  

I tried minimizing it..... nothing.  

I imported the slides into a new project and BAM it work.  IDK  that was weird and made me mad.  

I think the title when publishing was either too long or had weird characters. 

I reopened my initial project, went to publish, deleted ½ the title and bammmm it worked. 

Hi, Nicholas -- So glad to hear you are all set! Regarding file names, as it states over here, "Be sure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows. (Publishing adds characters to the file path you selected. If it exceeds 260 characters, your published output will be incomplete.)

Avoid using special characters, accents, or symbols in your file paths and file names. Learn more about naming conventions in this Microsoft article."

Hey Nicholas!  Glad you were able to figure this one out!  I have to be honest, I needed those "BAM"s on a Monday :)

My developer is having this same issue.  I am hoping for another BAMMMM 10 months later :).  It it doesn't work. I'll direct him here. 

Aw, no good.  Yes, please have him reach out to us, either here in the forums, or in a case with our engineers!  Thanks for popping back in.  :)

I will!  Man you guys are quick!  He moonlights for us so he might reach out this evening.  Thanks as always.  

I have a 35 slide project that I tried publishing in Word several times and each time, only one page is published.  I tried saving to my local drive and importing to a new project but I still only get one slide.  Any other suggestions?

Hi Cynthia,

Can you share the .story so that we can give it a try too? You can upload it using the “ADD ATTACHMENT” button at the bottom of the reply window. If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

I have the same issue-- it's publishing one page only. I shortened the title down to minimal characters, and no change.

I published to Word just yesterday, and it worked then. Of course the file grew as I continued to work on it, but it is in no way one of my longer projects.

Hey Linda,

Sorry that's happening! Can you share your .story file so we can help with testing? You can add it as an attachment right to a comment here.

Really appreciate it!