Issues with Adobe
Feb 17, 2015
Hello,
I am trying to open Articulate Storyline but my computer states that I need the updated Flash Player 10 or higher in order for it to run on my computer. We were able to use this product a month or so ago without these issues. Is it absolutely necessary for me to update my Adobe Flash Player or is there another way for me to open Articulate Storyline? I would simply download the updated Adobe; however, my computer is not letting me do that either.
Thank you in advance for your help!
10 Replies
Make sure you have the latest version of Storyline installed, see here for info: https://community.articulate.com/articles/issue-with-adobe-flash-player-16
You'll want to download the update 8 of Storyline 1 or Update 4 of Storyline 2.
Thank you for your responses. I read that discussion board and tried to download the updated version; however, the download was unable to be completed.
Thank you for your responses. I read that discussion board and tried to download the updated version; however, the download was unable to be completed.
Thank you for your responses. I read that discussion board and tried to download the updated version; however, the download was unable to be completed.
Hi Alejandro,
When you say the download is unable to be completed, does it just keep acting like it's downloading or do you get an error message? Are you downloading the zipped file or the exe file from those links? Have you tried downloading it in a different browser?
Hi Ashley-
I have been clicking the download (not the zipped file) straight from the site and it downloads and when I click "run" and check the box to agree with the terms and conditions it looks as if it's about to download but then an error message pops up saying that it has "failed to download".
Should I be downloading the zip drive? I will try a using a different browser now. Thank you.
I have tried on a different browser and received the same message.
Hi Alejandro,
I'd try the zipped file just in case, but if the issue persists I'd like to get you to work with our support team and they'll help gather your installer logs to see what is happening. You can connect with them here.
Thank you for your help, Ashley. I will try the zipped file and connect with the support team if necessary. I appreciate your quick responses!
This discussion is closed. You can start a new discussion or contact Articulate Support.