Issues with April 17th update?

Apr 18, 2018

I have submitted a support case to Articulate, but wondered if I am the only one.  A course that was working a month ago (can see it in Review), now the page with many buttons and triggers to go to layers, will not function.  I removed and rebuilt and still nothing.  Happened after last nights update.

Published and Preview will not function.  Slide has never been touched.

Support indicated they had a high volume, so thought I would pop in here and see if anyone has heard anything...

31 Replies
Teresa Vanderpost

Thanks Ashley, I read they were really busy so thanks for seeing it has made it to someone.  Poor Jonathan, I think I sent about for e mails from it.  As it is urgent it is live and I need to do this update, and it is now broken.  And I have tried everything today.

Again thanks for the information.

Ashley Terwilliger-Pollard

Thanks, Russell - we got it and I gave the team a heads up! I don't see that you uploaded your files though - so take a look at the Upload link in the email confirmation you got and share those with us as soon as you can. 

Teresa, no worries - it's not Jonathan's first time getting a lot of emails like that. We understand how crucial these issues are to your workflow and course deployment, so we'll help as quickly as possible, but know that it may take some time to test and verify what you're running into. 

Teresa Vanderpost

Thanks Ashley, Jonathan discovered it is a bug and it needs to be fixed...he will send me a link to revert back to the previous version of Storyline until this bug can be fixed.  Thanks for the extra assistance.  Bug seems to be connected to layers being shown with different states...so similar to Russell a state issue....hope the bug gets fixed soon, but for now will revert back one version.

This discussion is closed. You can start a new discussion or contact Articulate Support.