Issues with April 17th update?
Apr 18, 2018
I have submitted a support case to Articulate, but wondered if I am the only one. A course that was working a month ago (can see it in Review), now the page with many buttons and triggers to go to layers, will not function. I removed and rebuilt and still nothing. Happened after last nights update.
Published and Preview will not function. Slide has never been touched.
Support indicated they had a high volume, so thought I would pop in here and see if anyone has heard anything...
31 Replies
Hi Teresa,
I took a look and saw that your case was just assigned to my colleague Jonathan, so he'll be in touch as soon as he'd taken a look at your project.
I haven't heard any other similar issues yet, but I'm always keeping an eye out!
I have a similar issue. After the update, a page with a freeform drag and drop, is no longer working. Drag items jump across the page when grabbed and other oddities.
Thought it was just me.
Russell,
I do not see a support case for you, so please be sure to share here so that we can take a look.
I am writing it up right now.
Trying to describe all my steps. Stay tuned!
case number 01340521
Thanks Ashley, I read they were really busy so thanks for seeing it has made it to someone. Poor Jonathan, I think I sent about for e mails from it. As it is urgent it is live and I need to do this update, and it is now broken. And I have tried everything today.
Again thanks for the information.
Thanks, Russell - we got it and I gave the team a heads up! I don't see that you uploaded your files though - so take a look at the Upload link in the email confirmation you got and share those with us as soon as you can.
Teresa, no worries - it's not Jonathan's first time getting a lot of emails like that. We understand how crucial these issues are to your workflow and course deployment, so we'll help as quickly as possible, but know that it may take some time to test and verify what you're running into.
Totally just figured it out. It was the different states for the drag items that was somehow interfering in this new publish.
Removed all the extra states on the Drag items and presto! It works again!
Thanks, Russell, my colleague Gerald will still be reaching out to confirm.
Thanks Ashley, I hope it is fixed as quickly as Russell’s. I did hear from Jonathan that he is now looking at it.
Just curious though did this happen because of yesterday’s update that it altered your functioning of the slide from it’s original state? just curious
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I've just opened a module I completed day before yesterday (before the update) and it opens fine and functions as expected in the latest update of SL360. Layers open, triggers fire.
Hope you guys get sorted soon.
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Thanks Ashley, Jonathan discovered it is a bug and it needs to be fixed...he will send me a link to revert back to the previous version of Storyline until this bug can be fixed. Thanks for the extra assistance. Bug seems to be connected to layers being shown with different states...so similar to Russell a state issue....hope the bug gets fixed soon, but for now will revert back one version.
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Hi Jean-David,
I appreciate you sharing your case number. It looks like Ryan is taking a look.
Afternoon, I am happy to report that I have gone back to the previous version of storyline and my slide with states and layers is functioning as it should.
How did you roll back your storyline?
Jonathon the support person on my case had me uninstall Storyline and then he sent me a downloader link. The key is when you do it and you see the word Update after you log back in don't do it :)
Hey Russell, I know you're working with Gerald - just let him know if this is something you need as well.
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Jean-David, sent you a private message. :) Cheers Teresa
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